Refund policy

Last updated: April 18, 2026

Return period

We have a 14-day return policy for watches in stock. You can request a return within 14 days of receiving the product by email.

Conditions for return

A return requires that the product is in the same condition as when received, has not been worn on the wrist, has its product tags attached, and is in its original packaging. You also need the receipt or proof of purchase.

Non-returnable products

Customized watches cannot be returned. This applies to all watches designed with the configurator as well as other made-to-order products, as they are manufactured according to the customer's individual specifications (Consumer Protection Act, Chapter 6, Section 16, Subsection 1, Point 3). This exception is clearly stated before the order is confirmed.

Sale items and gift cards cannot be returned.

Damage and defects

Check your order upon receipt. If the product is defective, damaged, or incorrect, please contact us immediately at asiakaspalvelu@loyand.fi. The handling and costs of defective products are our responsibility.

Starting a return

Start a return by sending a message to asiakaspalvelu@loyand.fi. If the return is approved, we will send you return instructions. We do not accept products sent without an approved return request.

Returns are sent to: Arttu Salonsaari / Loyand, Koivukalliontie, 84100 Ylivieska, Finland

Exchanges

The fastest way to get the product you want is to return the product you received and place a new order after the return has been approved.

EU 14-day right of withdrawal

For watches in stock, you have a 14-day right of withdrawal under consumer protection law without a separate reason. The right of withdrawal begins upon receipt of the product. The product must be unused and in its original packaging.

The right of withdrawal does not apply to customized watches under the exception mentioned above.

Refunds

We will notify you once the return has been received and inspected. An approved return is refunded to the original payment method within 10 business days. It may take your bank or credit card company some time to process the refund. If the refund has not been issued within 15 business days of approval, please contact asiakaspalvelu@loyand.fi.