- CUSTOMER SERVICE
Your watch. Our responsibility from start to finish.
Loyand is a Finnish watch brand that manufactures each watch to order. We always do it by hand, and quality is guaranteed.
On this page, you will find answers to frequently asked questions, information about our service for business customers, and a form for personal contact.
FREQUENTLY ASKED QUESTIONS
Choose a pre-designed model or design your own watch using the configurator. Add the watch to your cart and place your order normally through the online store.
Yes. With custom watches, you can choose all the key components yourself and create a truly unique timepiece.
Only possible immediately after placing the order. Contact us quickly if you need changes.
Changes to custom-made watches can be implemented if we have not yet sent the order for parts to our supplier.
The delivery time for custom watches and the Northern Lights collection is 3-4 weeks.
Watches in stock are delivered within 3-7 business days. You can see the stock status of the watch you ordered when placing the order.
Every watch is made to order, and we do not yet have our own inventory to store all components. Once we receive the parts from our supplier, we assemble the watch ourselves here in Finland and then ship it to you.
Yes. You will receive order updates on the status of your watch and tracking information as the order progresses and is shipped. We will therefore keep you updated!
Custom watches are non-returnable. For other models, you always have a 14-day right of return.
Yes. All watches have a 2-year warranty for manufacturing defects.
For each watch, we use high-quality automatic movements (Seiko and Hattori) and durable materials, such as sapphire crystal and 316L stainless steel.
CONTACT US
Tell us what you think – we will get back to you possibly even on the same day.
