- CUSTOMER SERVICE

Your watch. Our responsibility from start to finish.

Loyand is a Finnish watch brand that manufactures each watch to order. We always do it by hand, and quality is guaranteed.


On this page, you will find answers to frequently asked questions, information about our service for business customers, and a form for personal contact.

FREQUENTLY ASKED QUESTIONS

Answers to common

questions.

How do I order a watch?

Choose a pre-designed model or design your own watch using the configurator. Add the watch to your cart and place your order normally through the online store.

Can I design the watch completely myself?

Yes. With custom watches, you can choose all the key components yourself and create a truly unique timepiece.

Can I modify the order afterwards?

Only possible immediately after placing the order. Contact us quickly if you need changes.

Changes to custom-made watches can be implemented if we have not yet sent the order for parts to our supplier.

How long does delivery take?

The delivery time for custom watches and the Northern Lights collection is 3-4 weeks.

Watches in stock are delivered within 3-7 business days. You can see the stock status of the watch you ordered when placing the order.

Why is delivery taking so long?

Every watch is made to order, and we do not yet have our own inventory to store all components. Once we receive the parts from our supplier, we assemble the watch ourselves here in Finland and then ship it to you.

Can I track my order?

Yes. You will receive order updates on the status of your watch and tracking information as the order progresses and is shipped. We will therefore keep you updated!

Do the products have a right of return?

Custom watches are non-returnable. For other models, you always have a 14-day right of return.

Do the watches have a warranty?

Yes. All watches have a 2-year warranty for manufacturing defects.

What kind of materials and machinery do we use?

For each watch, we use high-quality automatic movements (Seiko and Hattori) and durable materials, such as sapphire crystal and 316L stainless steel.

CONTACT US

We will get back to you personally.

Tell us what you think – we will get back to you possibly even on the same day.

email
customer.service@loyand.fi
response time
1-2 business days
location
Ylivieska, Finland
social media
@loyandwatches
Business customer? Tailored orders for batches of 10+ items — explore the options →