- CUSTOMER SERVICE
Your watch. Our responsibility from start to finish.
Loyand is a Finnish watch brand that manufactures each watch to order. We always do it by hand, and quality is guaranteed.
On this page, you will find answers to the most common questions, information about the service aimed at corporate clients, and a form for personal contact.
FREQUENTLY ASKED QUESTIONS
Select a ready-made model or design your own watch with the configurator. Add the watch to your cart and place your order as usual from the online store.
Yes. In custom watches, you can choose all the key components yourself and create a completely unique piece.
Possible only immediately after the order. Contact us quickly if you need changes.
Changes to custom watches can be made if we have not yet sent the order for parts to our supplier.
The delivery time for custom watches and the Northern Lights collection is 3-4 weeks.
Watches in stock will be delivered in 3-7 business days. You can see the stock status of the watch you ordered when placing your order.
Each watch is made to order, and we do not yet have our own inventory to store all the parts. When we receive the parts from our supplier, we assemble the watch ourselves in Finland and send it to you.
Yes. You will receive updates on the status of your watch and tracking information as your order progresses and is shipped. We will keep you informed!
Custom watches do not have a return policy. For other models, you always have a 14-day return policy.
Yes. All watches come with a 2-year warranty against manufacturing defects.
We use high-quality automatic movements (Seiko and Hattori) and durable materials, such as sapphire glass and 316L stainless steel, in every watch.
CONTACT US
Tell us what you think - we will respond to you even on the same day.
