- CUSTOMER SERVICE

Your watch. Our responsibility from start to finish.

Loyand is a Finnish watch brand that manufactures each watch to order. We always do it by hand, and quality is guaranteed.


On this page, you will find answers to the most common questions, information about the service aimed at corporate clients, and a form for personal contact.

FREQUENTLY ASKED QUESTIONS

Answers to the most common

questions.

How do I order a watch?

Select a ready-made model or design your own watch with the configurator. Add the watch to your cart and place your order as usual from the online store.

Can I design a watch completely by myself?

Yes. In custom watches, you can choose all the key components yourself and create a completely unique piece.

Can I modify my order afterwards?

Possible only immediately after the order. Contact us quickly if you need changes.

Changes to custom watches can be made if we have not yet sent the order for parts to our supplier.

How long does delivery take?

The delivery time for custom watches and the Northern Lights collection is 3-4 weeks.

Watches in stock will be delivered in 3-7 business days. You can see the stock status of the watch you ordered when placing your order.

Why is the delivery taking so long?

Each watch is made to order, and we do not yet have our own inventory to store all the parts. When we receive the parts from our supplier, we assemble the watch ourselves in Finland and send it to you.

Can I track my order?

Yes. You will receive updates on the status of your watch and tracking information as your order progresses and is shipped. We will keep you informed!

Do the products have a return policy?

Custom watches do not have a return policy. For other models, you always have a 14-day return policy.

Do the watches have a warranty?

Yes. All watches come with a 2-year warranty against manufacturing defects.

What materials and machinery do we use?

We use high-quality automatic movements (Seiko and Hattori) and durable materials, such as sapphire glass and 316L stainless steel, in every watch.

CONTACT US

We will respond to you personally.

Tell us what you think - we will respond to you even on the same day.

email
asiakaspalvelu@loyand.fi
response time
1-2 business days
location
Ylivieska, Finland
somet
@loyandwatches
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